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November 23, 2009


 

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  Order Status:
  My Account:
  Pricing & Billing:
  eShop.SmasHits Promises:
  Shipping & Returns:
  Buyer's Guide:
  Tech Support:
  Contact Us:
 What are my payment choices?

  • We accept Visa and MasterCard.

  • Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

  • SmasHits.com is currently unable to process any credit cards that are issued or billed outside of the United States.

  • You can be confident that your personal and account information is secure at SmasHits.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information.

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 Do I have to pay sales tax?

    SmasHits.com currently doesn't charge sales tax for any orders.
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 Security

  • At SmasHits.com, we promise that your information is secure. We are a VeriSign site. Please click on the VeriSign logo to verify our membership, and SmasHits.com's commitment to your security.

  • We promise to protect your personal information. Any page at SmasHits.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

  • Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information.

  • To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use. SmasHits.com is proud to be a VeriSign Secure Site.

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 How much is my shipping?

    Please see the charts below to estimate your shipping charges. SmasHits.com automatically computes and displays shipping charges whenever you place an item in your shopping basket.
Per Shipment
Per Item
CDs, music cassettes, DVDs
$4.50
$0.50

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 When will my order ship?

    All products usually ship 24 to 48 hours after your order is placed. Tracking information, when available, is displayed on our site within 24 hours of shipment.

    Order status 'in process' means that the product(s) is in the process of shipping. Order status 'completed' means that the product has already been shipped.

    If you view the details of your order, you will see a status of each product you have purchased.

           - means that your product has been shipped.
           - means that your product has NOT been shipped YET.
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 How do I find my product?

    Search:
    The easiest and fastest way to find something in any of our store is to use the Search located at the top-left of each page. You can search by the name of the product, or features of the products such as manufacturer, artist, price, discount, category, etc.
    Browse:
    Our site is also a great place to browse. Click on any of the in-store categories on the top of the page and on the left side.
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 How do I navigate the site?

    We've built SmasHits.com with one thing in mind - enabling you and all our customers to buy products better. Within our internet superstore, you'll find many specialty stores you can shop from using the same easy checkout process. Visit any store from anywhere on our site by clicking on one of the store tabs at the top of the screen.

  • Once you're in a store, click on the categories along the left side to explore our deep selection of products.

  • Use the links at the top of the page to get to important places like support and checkout from anywhere on our site.

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 Anytime Help

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 Do you ship internationally?

    SmasHits.com can only ship or bill to addresses in the United States.
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 How is the Return Policy?

    All sales are final. No returns accepted. There will be absolutely no refunds.
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 Testimonials

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 Can I cancel the order?

    All orders are final. There are no cancellations.
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  Privacy Policy

    Please take a minute to read the following policy so you understand how we use the personal information we ask you to submit. As we update and expand our services, this policy may change, so please refer back to it periodically. If you use any of SmasHits.com's services, you agree to these terms.

    Collection and Use of Information:

    When you first register at SmasHits.com, we ask for your email address and a password. At this time, we subscribe you to various email publications. You can find more information on these programs, including information on how to unsubscribe, by going to the SmasHits.com Subscriptions Page.

    When you place your first order, we ask you for your full name, physical address, telephone number and credit card number so we can ship your order. We use your telephone number only if there is an order-related issue, not for marketing purposes. You must certify that you are at least 18 years old. (People under 18 cannot use SmasHits.com's services.) Our server stores this information so that placing future orders will be quicker and easier. If you want to update your address or change credit cards, go to Your Account and make the appropriate changes. You must be signed in to access Your Account.

    SmasHits.com also offers an Affiliate program, where affiliate members direct customers to SmasHits.com through links on their Web sites. We ask affiliates for their site name (URL), mailing address, primary contact, pay-to address, technical contact, and other site-related information to determine whether a site will be included in our Affiliate Network. You can go to the Affiliate program area for more details. The information collected from our affiliates is used strictly for that program; none of this information is used for general marketing purposes.

    We also track your order and billing history so you can access Your Account and immediately determine which products you've purchased and how you paid for them. This information is password-protected. No one has access to it but you.
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    Viewing and Updating Your Information:

    You can always access the information you have provided to SmasHits.com by going to My Account. You can make changes to this information to update your account anytime.
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    Cookies:

    As you browse the SmasHits.com site, cookies are placed on your computer’s hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive.) Cookies allow us to track the items you select as you shop, and help us match your address and credit card information with your order so you don’t need to retype the information each time you visit our site.

    If your browser is set to not accept cookies, you will not be able to use the SmasHits.com site or service.

    We also use cookies to gather usage information, such as the number and frequency of visitors to our site and its various pages. Third parties may serve some of these cookies. We analyze this data to determine which parts of our site customers like and which parts need improvement. Automatically logged information is also used to analyze trends and to administer the site.

    Our advertisers may also serve cookies when users click on the ad banners on the SmasHits.com site. SmasHits.com does not have access to any personal information gathered by advertisers.
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    Disclosure:

    Except as described in this section, we will not sell, rent or disclose your personally identifying information to third parties without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared.

    We occasionally use other companies, agents or contractors to perform services necessary to our operations. For example, we have partnered with other companies to personalize our Web pages, process credit card transactions, analyze customers' interaction with our site and process consumer surveys. We also provide postal addresses to the U.S. Post Office for delivery purposes. In the course of providing such services, these companies may have contact with your personally identifying information. By contractual agreement, these companies must treat your information in accordance with this Policy. We will not be liable for any damages that may result from the misuse of your personal information by these companies.

    From time to time, we may partner with companies whose products we believe will interest our users. We do not automatically include your name on any list provided to a marketing partner. In conjunction with these partners, we occasionally send promotional announcements to particular customers. You can go to the SmasHits.com Subscriptions Page and request that your name be included in these mailings with our marketing partners. We may use a vendor to carry out these mailings. However, the partner company never sees your email address or any other information that could identify you or be used to contact you directly.

    Any exceptions to this policy of sharing your name, address or email address with a partner company will be done only with your permission.

    We also provide analyses of our users in the aggregate to prospective partners, advertisers and other third parties. We do this so that we and our advertisers can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific users.

    Customers should check back for updates to this policy. SmasHits.com will obtain email consent from any user if the company is going to be using the information collected in a manner different from that stated when the user registered.
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    Security and Access:

    For transmitting your personal information to us, we use a secure server (SSL), which encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized access.

    You can access Your Account from every page on the site to update and correct your name, email address, password, postal address, credit cards, mailing list preferences, and your "Remind Me" list of movies to rent. Please note that you must be signed in to SmasHits.com to access this information. All information, except the mailing list preferences and "Remind Me" lists, is password-protected so no one can access the information but you.

    We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

    SmasHits.com users should not post personal information on any review page, as this information is made public. Pseudonyms can be used for such postings.
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    Contact:

    If you have questions concerning your account, please contact Customer Service. If you have questions concerning this privacy policy, please contact eshopadmin@smashits.com.
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